JPY Knowledge Based / Support Articles

  • Calculating network data transfer speeds

    Being in the business of selling data-management products, we’re often asked how long it takes to transmit x-Gigabytes of data to a remote sites and other similar ‘how long is a piece of string’ questions. The answer can always be obtained providing you’re armed with some knowledge of units of data, and can translate between…

  • Migrate Archiware P5 from old host to new

    This guide describes how to take an existing Archiware P5 installation and move it to a new server. Since P5’s installation lives in the same folder/location on both macOS and Linux systems, our advice below applies to both of those platforms. Broadly, migrating P5 involves copying a couple of folders across from the old installation…

  • Downloading Archiware Support Data

    If you need to report any kind of problem with Archiware P5 to us, we’ll often request that you download and send ‘support data’ to our support team. The support data consists of a ZIP file which you download via the admin web interface. The screenshot here shows the option is found in the ‘P5’…