Archiware P5 Reseller Terms (UK)

Becoming an Archiware P5 reseller does not require a fixed-term contractual commitment. Instead, we operate a partner framework that outlines certain requirements and associated benefits. Provided these requirements are met, partners may continue to sell and supply Archiware products indefinitely.

From time to time, these requirements and benefits may be updated. In such cases, JPY Distribution Ltd will endeavour to provide reasonable notice of any changes. We have a long history of working with resellers and aim to maintain consistent and transparent pricing and commercial terms wherever possible.

Authorised resellers

To become an authorised reseller of Archiware P5 software, partners must ensure they have sufficient familiarity with the Archiware product suite in order to competently advise customers and provide first-line technical support.

Resellers may request online technical training sessions from JPY Distribution when required. These sessions help ensure partners remain up to date with product functionality, deployment practices, and support procedures.

Authorised resellers are expected to:

  • Maintain adequate technical knowledge of Archiware P5 products
  • Provide first-line technical support to their end-user customers
  • Escalate technical issues to JPY Distribution support when appropriate

JPY Distribution provides second-line technical support to resellers during UK office hours (Monday to Friday, 9:00–17:00 GMT/BST).

Authorised resellers receive a discount on JPY Distribution list prices. This discount applies to the sale of new software licences and software maintenance renewals.

Any on-site or remote consultancy services are charged on a time-and-materials basis and are not subject to reseller discounts.

Resellers must create and maintain an account in the Archiware customer portal to manage their customers’ installations and licences: https://www.archiware.com/account/

Resellers are encouraged to maintain a dedicated Archiware P5 information or landing page on their website describing the Archiware software modules. Archiware maintains a public reseller directory and may list partners accordingly. Logos, graphics, and product descriptions can be provided upon request.

Support Responsibilities

  • Resellers are expected to provide first-line technical support to their customers for all Archiware software installations supplied by them.
  • Where issues require escalation, resellers may contact JPY Distribution support via support@jpy.com or by telephone on 020 8390 8487.
  • Support is provided during during UK business hours (Monday–Friday, 9:00–17:00 GMT/BST).
    As a general guideline, an initial response can typically be expected within 24 hours during business days.
  • Support provided by JPY Distribution is intended for troubleshooting and resolution of product issues. Requests falling outside the scope of technical support, including consultancy, system design, configuration assistance, or operational guidance, may be chargeable at JPY Distribution’s standard rates.
  • Resellers are expected to charge their customers for such consultancy or operational assistance where appropriate. JPY Distribution reserves the right to charge resellers for non-support tasks requested from our technical team.

Software Maintenance

All Archiware products sold through JPY Distribution include the first 12 months of software maintenance and support at no additional cost. This provides:

  • Access to the latest software versions
  • Access to JPY Distribution technical support

JPY Distribution will send maintenance renewal reminders to resellers approximately two months prior to the expiry date of each installation. End users may also receive reminder notifications from Archiware directly.

Payment Terms

For a reseller’s first order, payment is required prior to delivery. Credit terms of 30 days may be offered subject to satisfactory credit references.

Order Cancellations

New Licences: Cancellation of new software licence orders may only be considered within 30 days of the invoice date and only for licences that have not been registered. Any cancellation requires written consent from Archiware and may be subject to a processing fee.

Maintenance Renewals: Cancellation of maintenance renewals may only be considered within 30 days of the invoice date and will be subject to a processing fee. If licence keys for the renewal period have already been issued, cancellation is not possible.